Privacy Policy

1. Introduction
Ballarat Genesis Health & Fitness (“we”, “us”, or “our”) respects the privacy of our members, guests, and visitors. This Privacy Policy outlines how we collect, use, protect, and disclose personal information obtained through our website, mobile app, and physical fitness centre located at [Insert Address].
2. Information Collection
We collect personal information when you:
  • Sign up for a membership
  • Register for classes or events
  • Use our fitness facilities
  • Communicate with us via email, phone, or in person
The types of personal information we may collect include your:
  • Name, address, email address, and phone number
  • Age, gender, and date of birth
  • Health and fitness goals
  • Payment details (credit/debit card information, bank account details)
3. Use of Information
Your personal information is used to:
  • Process membership applications and payments
  • Provide you with personalised fitness programs
  • Send you promotional materials and newsletters, if you opt-in
  • Improve our services and facilities
4. Disclosure of Information
We may disclose your personal information to:
  • Service providers who assist in operating our business
  • Legal and regulatory authorities, when required by law
  • Third-party partners, with your consent
5. Data Security
We implement appropriate technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, or destruction.
6. Your Rights
You have the right to:
  • Access your personal information
  • Request correction of inaccurate or incomplete information
  • Opt-out of receiving marketing communications
  • Request deletion of your personal information, subject to legal limitations
7. Cookies and Tracking Technology
Our website and mobile app may use cookies and other tracking technologies to enhance user experience and analyse usage patterns.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website or through other communication channels.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us via https://ballaratfitness.com/contact-us/

1. Introduction

Ballarat Genesis Health & Fitness (“we”, “us”, or “our”) respects the privacy of our members, guests, and visitors. This Privacy Policy outlines how we collect, use, protect, and disclose personal information obtained through our website, mobile app, and physical fitness centre located at [Insert Address].

2. Information Collection

We collect personal information when you:

  • Sign up for a membership
  • Register for classes or events
  • Use our fitness facilities
  • Communicate with us via email, phone, or in person

The types of personal information we may collect include your:

  • Name, address, email address, and phone number
  • Age, gender, and date of birth
  • Health and fitness goals
  • Payment details (credit/debit card information, bank account details)

3. Use of Information

Your personal information is used to:

  • Process membership applications and payments
  • Provide you with personalised fitness programs
  • Send you promotional materials and newsletters, if you opt-in
  • Improve our services and facilities

4. Disclosure of Information

We may disclose your personal information to:

  • Service providers who assist in operating our business
  • Legal and regulatory authorities, when required by law
  • Third-party partners, with your consent

5. Data Security

We implement appropriate technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, or destruction.

6. Your Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate or incomplete information
  • Opt-out of receiving marketing communications
  • Request deletion of your personal information, subject to legal limitations

7. Cookies and Tracking Technology

Our website and mobile app may use cookies and other tracking technologies to enhance user experience and analyse usage patterns.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website or through other communication channels.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us via https://ballaratfitness.com/contact-us/